How can we help you?
From initial setup to daily guest conversations: understand features, look up workflows and resolve problems.
Getting started and finding your way
Set up, navigate and understand the modules.
- Getting started with StaySend
From an activated hotel account to your first verified workflow.
- Navigation, modules and access rights
Where to find each feature and why a section might be missing.
Messaging and guests
Conversations, guest overview and WhatsApp.
- Replying to guests in the messenger
Handle website and WhatsApp conversations; use Facebook and Instagram after pilot approval.
- Viewing guests, stays and offers
Read the guest overview in a conversation correctly and understand how records are linked.
- Using WhatsApp and message templates
Understand the service window, templates, reply references and channel rules.
- Understanding delivery status
Distinguish between scheduled, sent, delivered, read or failed.
- Linking guests and contacts
Keep contact details, booking references and consent distinct.
- Review and use reply suggestions
Prepare a grounded draft for the guest’s current question and send it deliberately.
- Voice assistant: setup and pilot limits
Hotel knowledge and stay enquiries in voice conversations, with separate acceptance before telephone operation.
Website chat and knowledge
Embed the chat and prepare verified answers.
- Setting up and embedding website chat
Configure the design, languages, allowed websites and embedding.
- Approving hotel and regional knowledge
Maintain reliable sources, multilingual answers and shared chat approval.
- Processing new knowledge suggestions
Review recurring questions and turn them into useful hotel knowledge.
- Availability and offers in chat
How travel details, date suggestions and calculated offers work together.
- Browser notifications and resuming chat
What to consider about notifications, sessions and new chats.
Offers and sending
Prices, sending, automations and campaigns.
- Creating and reviewing an offer
Check guest details, rooms, price and the saved offer snapshot.
- Maintaining rooms, prices and stay rules
The foundations for transparent availability checks and price calculation.
- Using the outbox and sending history
Review pending messages and address sending problems.
- Automatic messages and follow-ups
Set up recurring communication before, during and after a stay.
- Preparing campaigns and audiences
The optional Campaign Center with language versions and separate channels.
- Reading reports and responses
Interpret sending figures, clicks and offer responses appropriately.
Templates and media
Create, translate and reuse content.
- Designing and translating email templates
Use blocks, variables and previews to create consistent hotel emails.
- Managing text blocks, images and documents
Reuse hotel content and maintain consistent language versions.
Setup and control
Hotel profile, integrations, privacy and troubleshooting.
- Setting up your hotel profile, design and sending
Central settings and how they affect communication.
- Setting up your own guest domain
Serve supported guest links and mailing images through your subdomain.
- Connecting booking data and website enquiries
Monitor PMS imports, inventory and data quality in hotel workflows.
- Consent and data in the product
Channel-specific permissions, unsubscribes and protected guest information.
- Resolving common problems
A checking sequence for missing modules, chat problems and sending errors.
- Connect Facebook and Instagram to StaySend
Connect your hotel accounts yourself, then handle guest messages in the StaySend inbox.