Treat email and WhatsApp separately
Marketing consent is managed per channel. Email approval does not automatically permit WhatsApp marketing. Pending, confirmed and withdrawn consent remain distinct; global blocks are also taken into account.
Public subscription
For a public email subscription, the guest confirms their address through double opt-in. A WhatsApp subscription requires the appropriate confirmation in the WhatsApp channel. Later data imports must not silently undo unsubscribes.
Offers and protected information
Contact details for a requested offer serve that process. They do not constitute automatic newsletter subscription. Stay and offer information in the messenger remains in the signed-in staff area and is not sent to AI just by opening the overview.
Retention, deletion, access rights and the texts applicable to your hotel are defined during setup. Public privacy information is available through the footer. This product help does not replace individual legal assessment.
This help page
Help search searches only the published articles in your browser. It does not load guest data or send your search text to a search service. Search for features rather than guest names or booking numbers.