Setting up your hotel profile, design and sending

Central settings and how they affect communication.

Where to find this feature: Hotel settings → Hotel and sending

Hotel profile and terms

  1. Check the hotel name, address and reachable contact details.
  2. Set the default language for hotel content, meal plan and other hotel defaults appropriately. Your personal interface language remains a separate account preference.
  3. Under Offers and rules, check validity, deadlines, cancellation and payment terms and the deposit.
  4. Under Appearance, set the logo, colours and offer display.
  5. Check existing templates and an offer preview against the new values.

Sending and integrations

Email and integrations contains the sending settings available to your account. Sender name, sender address and reply address must match your hotel. Credentials belong only in protected settings, not in templates, chat messages or support screenshots.

Central channel and AI access is managed by administration. Hotel users do not need to provide their own AI provider keys.

Time settings

Check the hotel time zone and the timing settings of your automations. Booking dates and communication times serve different purposes; pay particular attention to arrival and departure workflows.

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