Where suggestions come from
StaySend can group recurring unanswered static guest questions for review. Optional offer review can prepare repeatedly evidenced general information such as check-in times, terms or room descriptions. Prices, availability, travel dates and guest data are not turned into general knowledge.
From suggestion to approval
- Open a suggestion and check whether the topic is reusable for other guests.
- Use the analysis for assistance where available and review its accuracy.
- Write a complete, guest-appropriate hotel answer and review the required translations.
- Use Prepare as knowledge to create an entry that is not yet automatically active.
- Then review and approve the entry’s content. Under ‘Shared chat approval’, set and save its use once for the website, WhatsApp, Facebook and Instagram. Discard unsuitable suggestions.
Human review remains essential
Analysis or preparation does not activate automatic replies. Booking-specific arrangements, images without context and unsupported claims must not become general hotel commitments.