What the assistant prepares
The voice assistant can answer using approved hotel knowledge and collect travel details. Availability, prices and requested offers require their own approvals and complete inventory and pricing rules. Missing facts require human clarification.
Checks before use
- Set up the module, knowledge, languages and permitted actions with the responsible support team.
- Check greetings, clarification questions, dates and email capture in real voice tests in German, Italian and English.
- Set conversation limits, privacy arrangements, any transcripts and summaries deliberately. Configuration alone does not prove that a summary has actually been received.
- Test and approve telephone routing and handover to reception separately. A browser voice test does not replace this check.
Current pilot scope
The connected browser pilot and technical integration are available. Real DE/IT/EN voice tests, telephone operation, handover and new content summaries have not yet been fully accepted. Recording a callback request does not initiate an outgoing call.