Which workflows can be prepared
- Booking and cancellation confirmations based on incoming booking data.
- Information before arrival and follow-up after departure.
- Offer follow-ups based on the relevant offer status.
- Birthday and rebooking messages according to the configured rules.
Setting up a workflow
- Select the workflow you want and provide a suitable template for each language.
- Set the trigger, timing relative to the stay and relevant time details.
- Check the hotel time zone, booking data and required contact details.
- Check the purpose, consent, exclusions and messages already sent.
- Test with an explicitly selected test case and then deliberately activate the workflow.
Staying in control
The existing automations are configured hotel workflows. They do not promise a freely configurable journey editor. An activated rule also requires operational sending. Regularly check the outbox, errors and whether templates are up to date.