A hotel chatbot built on the knowledge you approve.
Questions about check-in, facilities or arrival arise directly on your hotel website. StaySend website chat connects the start of the conversation with approved hotel knowledge and your team.
Answers based on maintained hotel knowledge
Your hotel maintains answers, sources and responsibilities in a knowledge base. Only approved, currently valid content may be used in replies. AI can phrase those facts naturally. Missing information should lead to a clarifying question or staff review rather than an invented service or promise.
Multilingual conversations and staff handoff
Hotel knowledge and answers are available in German, Italian and English when the corresponding content is maintained. Conversation history remains accessible in the messaging area. Personal service requests and unresolved questions are intended for staff handling; a chat reply does not prove that a task has been completed.
Availability and proposals as a separate extension
With configured inventory and rate data, activated proposal features can collect travel dates and occupancy in chat. Proposal checks account for the requested stay. General hotel knowledge alone does not confirm available rooms or rates. Sending and proposal links follow through the specifically configured workflow.
Common questions about this solution
Can the chatbot answer any question using the internet?
Replies are based on approved hotel knowledge and, where configured, regional knowledge. General internet information does not automatically authorize a promise on behalf of the hotel.
Does the hotel chatbot replace reception?
It supports recurring information questions and structured collection of requests. Individual decisions, unresolved information and personal service tasks remain your team’s responsibility.
Find the right solution for your hotel
Explore how messages, hotel knowledge and proposals work together, and what your hotel needs to get started.