Handle WhatsApp guest enquiries with your hotel team.
Guests message before arrival, ask about services or share new travel preferences. With the WhatsApp channel configured in StaySend, your hotel team handles these conversations in a shared inbox.
See messages in their conversation context
The shared inbox shows incoming messages and previous replies to authorized staff. The guest overview can add stays and proposals where the guest has been reliably matched. Your team can see the information already available and prepare the next reply in the same workspace.
Distinguish service replies from message templates
WhatsApp replies depend on the active service window and channel permissions. Suitable messages outside that window require approved templates. StaySend shows conversation and delivery status. Acceptance of a message does not mean that the guest has read it.
Add automation with clear controls
After separate setup, approved hotel knowledge can support automated replies. Unclear requests and personal service tasks require staff review. Having a phone number does not automatically permit marketing messages: WhatsApp consent and campaign activation are managed separately.
Common questions about this solution
Can my team handle WhatsApp and website chat together?
Configured channels are available in the shared messaging area. Associating messages with the same person requires a reliable identity match; a matching name alone is not sufficient.
Does WhatsApp start replying automatically?
Automated replies require their own setup and activation. The channel, hotel knowledge and staff handoffs are checked first. Manual handling in the inbox remains a separate workflow.
Find the right solution for your hotel
Explore how messages, hotel knowledge and proposals work together, and what your hotel needs to get started.